Mission 07
The anatomy of a great conversation
Good conversations open doors. Great conversations build trust and win votes.
- 1Introduce yourself.
- 2Ask permission.
- 3Explain why you're there.
- 4Ask questions.
- 5Listen carefully.
- 6Respond honestly.
- 7Thank them for their time.
Helpful phrases
- “I understand why you'd ask that.”
- “That's a fair question.”
- “I appreciate you bringing that up.”
- “I don't know the answer, but I'd be happy to help you find it.”
- “I appreciate hearing your perspective.”
Mission 10
Recording data correctly
- 1
Record immediately
Capture information while it's fresh and accurate.
- 2
Record facts only
Stick to what was said or observed. No opinions or assumptions.
- 3
Use the typical categories
Support level, contact info, topics of interest, and notes.
- 4
Add helpful notes
Include key issues, concerns, and follow-up reminders.
- 5
Protect privacy
Respect personal information. Keep data secure and confidential.
Good data allows organizations to:
- ★understand neighborhoods
- ★identify supporters
- ★schedule follow-up conversations
- ★improve future outreach
- ★avoid wasting volunteer time